Reputation management

More 5-star reviews, and a calm reply to every review

Reviews decide who gets the call. We help you ask every happy customer, reply to every review and handle the bad ones the right way, with no fake reviews, ever.

  • Real customers only
  • Included in every plan
  • Replies from the Growth plan
What your customers see on Google Maps
231Your Business
Your BusinessYou
4.9 ★★★★★ (212)
Plumber · 1.2 mi · Open 24 hours
WebsiteDirectionsCall
Competitor Plumbing
4.3 ★★★★☆ (88)
Plumber · 2.8 mi · Closes 6 PM
WebsiteDirectionsCall
Another Plumber Co.
4.1 ★★★★☆ (40)
Plumber · 3.5 mi · Closes 5 PM
WebsiteDirectionsCall

The top 3 on the map get most of the calls. Our job is to put your business there. (Illustration)

Why it matters

Your rating is the first thing customers compare

On the Google map, people see your stars and review count next to two competitors before they ever visit your website. More recent reviews and real replies make your business the easy choice, and Google treats them as a sign you’re active and trusted.

Most local businesses have happy customers who were simply never asked. That’s the quickest win.

How we do it

Our review system in 6 steps

Simple, honest and inside Google’s rules.

1

Ask every happy customer

A short text or email with your review link after each job, plus a QR card for the counter or truck. Most good reviews never happen because nobody asked.

2

Reply to every review

Thank-you replies to good reviews and calm, professional replies to bad ones, so future customers see a business that cares.

3

Catch problems early

Alerts when a new review comes in, so an unhappy customer gets a call from you before the review sits there for months.

4

Flag what breaks Google's rules

Spam, fake or off-topic reviews get flagged to Google with the right reason. Google decides; we make the strongest honest case.

5

Show it off

Your best reviews on your website and Google posts, with the reviewer's words, never edited.

6

Monthly report

New reviews, average rating, reply time and how your rating compares with your top 3 competitors.

Pricing

Included in every local SEO plan

Review requests come with every plan; replies to every review start with Local Growth. Compare the plans →

Local Starter

$497/mo

1 location getting started

Best for: New businesses, or towns with few competitors

Start with a free audit
Most popular

Local Growth

$997/mo

Win the Map Pack in your city

Best for: Established local businesses in a mid-size city

Get started

Local Domination

$1,797/mo

Several locations or a competitive city

Best for: Several locations, or a big competitive metro

Talk to us
FAQ

Reputation management questions

Can you remove bad reviews?

We can't delete reviews, and nobody honest can promise to. We flag reviews that break Google's rules (spam, fake, conflicts of interest, off-topic) and help you reply well to the rest. A good reply often matters more to future customers than the review itself.

Do you write or buy reviews?

Never. Fake reviews break Google's rules and U.S. law (the FTC bans fake and paid reviews), and they can get your profile suspended. Every review we help you get comes from a real customer.

Can we offer a discount for a review?

No. Google doesn't allow incentives for reviews. We ask every customer the same way, without filtering for happy ones only.

How fast will my rating go up?

It depends on how many customers you serve. A business that asks every customer usually sees new reviews in the first weeks; the rating moves as the new reviews add up.

Is this included in your SEO plans?

Yes. Every plan includes the review request system (link + QR); Local Growth and Local Domination add replies to every review. Reputation help on its own is quoted after a free check.

Which sites do you cover?

Google first, because it drives most local calls, then Facebook, Yelp and the sites that matter in your industry.

Free local SEO audit

Get a free review check

Send us your business name and city. We’ll compare your rating and reviews with your top 3 competitors on the map and send you the quickest wins. No obligation.

Prefer to talk? (888) 210-2005

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